Shipping policy

Processing Time

Orders are typically processed within 2–5 business days (Monday–Friday, excluding holidays). During new launches, restocks, or promotional events, processing times may be slightly longer due to increased order volume.

 

Once your order has been shipped, you’ll receive a confirmation email with tracking information.

Shipping

Shipping rates are calculated at checkout based on your location and selected shipping method.

Please note that estimated delivery dates are provided by the shipping carrier and are not guaranteed. Once a package has been handed off to the carrier, delivery times are outside of our control.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery at luckywestco@gmail.com with your order number and a few photos of the item.

We’ll always make it right — whether that means a replacement or a resolution that feels fair and thoughtful.

Lost Packages

Once an order has been marked as delivered, Lucky West is not responsible for lost or stolen packages. We recommend reaching out directly to your shipping carrier for assistance in these cases.